Trying to decide between MightyCall Vs Dialpad for your VoIP needs? This comparison guide breaks down the features and benefits of each provider to help you make an informed decision.
Features Comparison: MightyCall vs Dialpad
In any cloud phone system comparison, it’s essential to understand the features of MightyCall and Dialpad and how they stack up against each other.
To start with, MightyCall offers a comprehensive suite of features, including professional call forwarding, hosted VoIP, an auto-attendant, a call routing tree, business texting & SMS messages, voicemail transcription & sharing, analytics & reporting, as well as local & toll-free virtual numbers in over 50 countries.
Meanwhile, Dialpad offers features like HD audio quality with noise cancelation; mobile apps for iOS and Android; flexible calling capabilities such as creating custom menus and multi-level IVRs; team messaging that allows colleagues to share documents via chat; multiple integrations with existing tools like Salesforce CRM; and automatic transcription and call recording.
As you can see from this overview of the two systems’ feature sets, both MightyCall and Dialpad are well equipped to be your cloud phone system of choice—it comes down to which one better meets your specific requirements.
Ease of Setup: Which Is More User-Friendly?
When it comes to setting up a voicemail system for your business, you want something straightforward to use. But is MightyCall or Dialpad Cloud Phone System more user-friendly when setting up?
MightyCall offers the convenience of an automated setup process. All you have to do is add users to your account, enter the registered phone number, and you’ll be ready to start making calls immediately. On top of that, MightyCall includes detailed setup instructions and a live customer service support team ready to answer any questions.
Dialpad Cloud Phone System simplifies setup by offering a quick three-step installation process. You can create users, configure your service settings, and assign extensions in the same dashboard. On top of that, Dialpad offers its library of how-to guides and webinars so you can learn even more about their system.
Call Quality and Reliability
As I researched cloud phone systems, I was surprised to find that both MightyCall and Dialpad offer superior call quality and reliability. With both providers, you can expect clear audio with virtually no lag, regardless of whether your team is in the office or working remotely.
Ability To Scale
One of the most essential features of any modern business’s cloud phone system is its ability to scale efficiently. Luckily, both MightyCall and Dialpad excel in this area. Suppose your business needs to add new users or lines to its system during peak times like the holiday shopping season. In that case, it’s easy to do with either provider.
VoIP Technology
MightyCall and Dialpad use Voice-over-Internet Protocol (VoIP) technology to power their phone systems. This VoIP makes their services much more reliable than traditional landlines since VoIP is not prone to interference from weather or other environmental factors that can disrupt your calls. Plus, since the technology is cloud-based, you don’t have to worry about hardware compatibility issues—everything works seamlessly together.
Investing in a cloud phone system with either MightyCall or Dialpad gives you excellent call quality and reliability, ensuring your team is always connected. From scalability and VoIP technology to robust features like automated attendants and integrated calling capabilities across multiple devices—you can’t go wrong with either provider regarding call quality and reliability.
MightyCall vs Dialpad: Available Integrations
The first thing I look for in a cloud phone system is the available integrations. Cloud phone systems should be powerful and flexible enough to be plugged into various business solutions. With both MightyCall and Dialpad, this is very much the case. Both feature integration with tools like Salesforce, Slack, Microsoft Office Suite, and G Suite.
MightyCall has some distinct advantages over Dialpad when it comes to its available integrations:
- It has active and passive call integration, so you can bring calls right into your other applications as soon as they come in.
- It provides three-way conference calls with up to 5 participants.
- It lets you receive faxes directly inside your account without any extra hardware.
- You can also integrate it with CRM services like Zoho and Pipedrive, which allows you to access information about customers right when you’re talking to them on the phone.
Overall, both systems have plenty of available integrations that make them excellent choices for businesses looking for more efficient ways of dealing with their calls—but MightyCall pulls ahead here because of its additional features.
Pricing: Costs and Plans of MightyCall and Dialpad
An important factor when comparing MightyCall and Dialpad is the pricing. Let’s look at the costs and plans of each of the two systems, beginning with MightyCall.
MightyCall vs Dialpad: MightyCall Pricing
MightyCall offers three different plans with different features—the Core plan is $20 per month, billed monthly, and $15/per month, billed yearly.
The Pro plan is $25 per month, billed monthly, and $20 per month, billed yearly.
The Enterprise plan is on a custom price which needs to contact sales support to get quotes.
All plans include a local/toll-free number, robust call routing, voicemail inboxes, IVR/menu system, and call transferring functionality. The Pro and Enterprise plans offer additional features like unlimited extensions, multichannel customer support (such as web chat), and a cordless phone system for staff mobility in the office.
MightyCall vs Dialpad: Dialpad Pricing
Dialpad also provides three different pricing plans for their cloud phone system—the Standard is $23/user per month, billed monthly, and $15/user per month, billed annually.
The Pro plan is $35/user per month, billed monthly, and $25/user per month, billed annually.
Their Enterprise plan is a custom pricing per user per month and requires contacting sales support to get quotes.
All plans provide features like voicemail transcription, call forwarding, call recording, local dialing from anywhere worldwide, and analytics for tracking performance metrics such as average talk time. The Pro and Enterprise plans provide additional features such as G Suite/Office 365 integration for managing contacts, virtual team rooms with powerful collaboration tools, and automated response suggestions powered by AI technology.
Customer Support: How Do They Compare?
Customer support is a significant factor in choosing the right cloud phone system. You want to be sure you are selecting a product or service offering reliable, knowledgeable customer service. So how do MightyCall and DialPad compare?
MightyCall focuses on small businesses, providing customer support tailored to smaller companies’ needs. MightyCall customer service is available through telephone, email, and online chat. It also offers online Knowledgebase with tips and tricks for all its users, allowing customers to find answers to their questions quickly and easily.
DialPad customer support is also tailored to the needs of small businesses but with a more global reach. Dialpad provides customer support through telephone, email, and an extensive library of help articles on its website. Additionally, Dialpad offers personalized onboarding setup calls with trained customer service representatives to ensure customers’ questions are answered before using the product.
